Legal

Terms of service

Last updated DATE · Effective DATE

These are the terms between you and ENTITY NAME (“AeroNex”, “we”, “us”) when you use the AeroNex Maintenance Agent. They are written to be read, not to be skimmed past — if anything here is unclear, ask us before you subscribe.

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1. Who we are

The AeroNex Maintenance Agent is operated by ENTITY NAME, of REGISTERED ADDRESS. You can reach us at support@aeronex.ai.

By creating an account, starting a free trial or subscribing, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are allowed to do so.

2. What the service is

The service is a WordPress plugin and the online service behind it. Four automated agents monitor one WordPress website, apply routine maintenance, speed, security and SEO fixes, and report anything they cannot handle to our engineers.

The plugin is licensed, not sold. A licence key is valid for one website unless your plan says otherwise. The part of the service that decides what your site’s measurements mean runs on our servers, so an active licence and a working internet connection are needed for the agents to report anything.

We improve the service continuously. We may add, change or withdraw features. If we withdraw something you are relying on, we will tell you in advance where we reasonably can.

3. Your account

You need an account to subscribe. Keep your password to yourself: anything done with your account is treated as done by you. Tell us straight away if you think somebody else has got into it.

You must be old enough to enter a contract where you live, and the details you give us must be accurate.

4. The free trial

New accounts get 14 days free, one trial per account.

  • We take your card details when the trial starts, and charge nothing for 14 days.
  • Unless you cancel before the trial ends, the subscription begins automatically on day 15 and your card is charged the plan price you chose.
  • Cancelling during the trial takes one click from your account page. You are not charged at all, and you keep the service until the trial’s last day.
  • If the card cannot be charged when the trial ends, the subscription does not start and the agents stop.

5. Price, billing and renewal

Prices are shown on the pricing page before you subscribe, and are confirmed at checkout. Unless stated otherwise, prices exclude any sales tax, VAT or GST, which is added where it applies.

  • Monthly plans renew every month on the date you subscribed. Yearly plans renew every year on that date.
  • Renewal is automatic until you cancel. That is how the service stays on without a gap.
  • Payments are taken by Stripe. We never see or store your full card number.
  • If we change the price of your plan, we will tell you at least 30 days before it affects you, and you can cancel before it does.
  • If a payment fails, we keep trying for a short period and your service keeps running while we do. If it still cannot be taken, the licence is suspended until it is.

6. What the engineers do, and when

Some problems cannot be fixed automatically. When the agents report one, our WordPress engineers take it on.

We aim to begin work within 1 hour of a problem being reported to us, 24/7 or state your hours. How long a fix then takes depends on what is wrong; most are done the same day.

This covers problems with the WordPress site the licence is activated on: broken updates, plugin and theme conflicts, errors, downtime, malware clean-up and the issues the agents raise. It is not a general development service, and the following are not included:

  • New features, redesigns, custom development or content work.
  • Problems caused by your hosting, domain, DNS or a third-party service we do not control.
  • Software we cannot legally or practically work on, including nulled or pirated plugins and themes.
  • Work on a site we cannot get access to, or on sites other than the one licensed.

Fair use applies: the plan is priced for a normal site with normal problems. If one site needs an unreasonable amount of hands-on work month after month, we will talk to you about it rather than quietly stop answering.

7. What we need from you

For the service to work, you need to:

  • keep the plugin installed, activated and up to date;
  • keep your own backups — we recommend them and may take our own, but you remain responsible for your backups;
  • give us the access our engineers need when you ask them to fix something;
  • use the service lawfully, and not resell, redistribute, decompile or share the plugin or your licence key.

One licence key activates one domain at a time. You can move it to a new domain yourself from your account page.

8. Cancelling

Cancel whenever you like, from your account page, in one click. There is no form, no notice period and nobody to persuade.

When you cancel, the service keeps running until the end of the period you have already paid for. We do not cut anybody off mid-month. After that, the licence lapses and the agents stop; your website carries on exactly as it is, and you can remove the plugin whenever you like.

Refunds are covered by our refund policy, including the 30-day money-back guarantee.

9. When we can suspend or close an account

We may suspend or close an account if payment cannot be taken, if the service is used unlawfully or in a way that damages others, if these terms are broken, or if somebody tries to use one licence across sites it was not bought for.

Where it is reasonable to do so, we will warn you first and give you a chance to put it right. If we close your account for a reason that is not your fault, we will refund the unused part of what you have paid.

10. Availability and warranties

We work hard to keep the service up, and we do not promise it will never be unavailable. Monitoring, automatic fixes and engineer support reduce the chance of problems on your website; they cannot eliminate it. Nobody can honestly promise a website will never break, never be attacked and never go down, and we do not.

The service is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms removes rights you have as a consumer that cannot be removed.

11. Liability

To the extent the law allows, neither side is liable to the other for indirect or consequential loss, lost profits, lost revenue, lost data or lost goodwill.

Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Intellectual property

The plugin, the service, our rulebooks and our branding remain ours. You get a non-exclusive, non-transferable licence to use them on the website your licence covers, for as long as your subscription is active.

Your website, your content and your data remain yours. We claim no ownership of them.

13. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you by email or in your account at least 30 days before it takes effect, and you may cancel before then if you do not accept it. Carrying on using the service after that means you accept the new terms.

14. Law and disputes

These terms are governed by the law of COUNTRY / STATE, and its courts have jurisdiction over any dispute. If you are a consumer, this does not take away the protection of the mandatory laws of the country you live in.

Before anything formal, please write to us at support@aeronex.ai. Most things are settled in an email.

15. Contact

ENTITY NAME
REGISTERED ADDRESS
support@aeronex.ai